Your privacy, my priority
Effective Date: January 2026. Tiny Tails Dog Training Chester is deeply committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy outlines what data we collect, how we use it, and your rights under UK GDPR.
Who I am and what this policy covers
Tiny Tails Dog Training Chester, led by owner Laura Davies, is the data controller for the purposes of UK data protection law. Our website is www.tinytailsdogtrainingchester.co.uk. You can reach us at tinytailsdogtrainingchester@outlook.com or 07778 573026. This policy explains our commitment to your privacy.
Information I collect
When you interact with Tiny Tails Dog Training Chester, we may collect the following personal details: your name, email address, phone number, and address (specifically for home training visits). We also gather information about your dog, such as age, breed, and specific behaviour needs, alongside booking, session details, and payment confirmation (excluding full card details).
How I gather your data
Your information is collected when you contact us via email, phone, or our website form. This also occurs when you book a training session, complete a client questionnaire, or pay for our services. Each interaction helps us understand your needs better to provide the best dog training experience.
How your information is used
We use your personal information primarily to provide our dog training services and to arrange appointments. It helps us communicate effectively with you, maintain accurate client records, and process payments. Furthermore, your data ensures the safety and welfare of both you and your dog, and helps us meet essential legal or insurance obligations.
Payment processing
Tiny Tails Dog Training Chester accepts cash payments, bank transfers, and contactless card payments securely processed by Stripe Payments Europe Ltd. Please be assured that Tiny Tails does not store or have access to your full card details. For more information on how Stripe processes personal data, please refer to their privacy policy at stripe.com/gb/privacy.
My legal basis for data handling
Under UK GDPR, we process your information based on several legal grounds. These include contractual necessity, essential for delivering the services you book; our legitimate interests, which cover managing appointments and client care; and legal obligations, particularly where required for tax or insurance purposes. We only process data based on your explicit consent for specific activities, such as marketing.
How I store and protect your data
Your data is stored securely and is only accessed by Laura Davies. We are dedicated to taking appropriate steps to protect your information from unauthorised access, loss, or misuse, ensuring your privacy is always maintained with the highest standards of security.
How long I keep your information
We retain client records only for as long as necessary to fulfil the purposes for which they were collected. Typically, this is up to six years for tax and business record keeping purposes. Information is kept for shorter periods where it is no longer required, aligning with data minimisation principles.
Sharing your data
We want to be clear: Tiny Tails Dog Training Chester does not sell or share your personal information with third parties. The only exceptions are when it is absolutely necessary for specific services, such as payment processing through Stripe, or to meet legal, regulatory, or insurance obligations.
Your data rights
Under UK GDPR, you have several rights regarding your personal data. You can request access to your data, ask for corrections, or request its deletion. You also have the right to object to processing in certain circumstances. If you have concerns, you can lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
Cookies and website data
Our website may use basic cookies or analytics to enhance performance and improve your user experience. These tools help us understand how our site is used. You have control over cookies and can manage them through your web browser settings at any time.
Contact me about your privacy
If you have any questions about this privacy policy, how your data is handled, or wish to exercise your rights, please do not hesitate to get in touch. You can reach us directly via email or phone for prompt assistance.