Your welfare, my priority
At Tiny Tails Dog Training Chester, your peace of mind and your dog's welfare are at the heart of everything I do. We understand that sometimes things might not go as expected, and I'am dedicated to resolving any concerns with the utmost care and attention. Our gentle, relationship-focused approach extends to our complaints policy, ensuring every voice is heard and every issue is addressed with transparency and respect. Your welfare and your dog's welfare are our primary concerns.
Making a complaint: a clear process
We believe in clear communication and an open door for feedback. If you have a concern, we want to hear about it so we can learn and improve. Our process is designed to be straightforward, ensuring your experience with Tiny Tails Dog Training Chester remains positive, even when issues arise. We are a holistic dog trainer based in Chester, UK, committed to supporting both dogs and their families.
How can I get in touch if I'm not happy with a service?
The best way for you to let us know if you're not happy is to get in touch via email. Please send a detailed message to tinytailsdogtrainingchester@outlook.com. We aim to acknowledge all complaints within 2 working days.
What is your commitment to resolving my complaint?
Our primary goal is to resolve your complaint to your satisfaction, always prioritising the welfare of your dog and your peace of mind. We will keep you informed throughout the process and work collaboratively to find a suitable outcome, aligning with our gentle, relationship-focused approach to dog training.
What happens after I make a complaint?
Once we receive your complaint, we will have a talk with the complainant via their desired method of communication. This ensures we can discuss the matter thoroughly and understand your concerns in a way that is most comfortable for you.
How are complaints handled fairly and respectfully, reflecting your gentle approach?
I make sure complaints are handled with transparency and care. Our approach is rooted in our commitment to the welfare of both you and your dog, ensuring that all discussions are respectful, all facts are considered, and a fair resolution is sought that aligns with my gentle, relationship-focused ethos.
Committed to your peace of mind
At Tiny Tails Dog Training Chester, your feedback is invaluable. It helps us grow and uphold our promise of exceptional, welfare-first dog training. We are dedicated to ensuring a positive experience for every client and every dog. Thank you for being a part of our story and trusting us with your dog's wellbeing. Our company, Tiny Tails Dog Training Chester, is fully insured and an Rgd Business.